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Live Streaming Refund Policy and Info

Refund & Exchange Policy (exceptions noted below)


Get a full refund on Live Stream Access for participating venues if you change your mind within 72 hours of purchase. If eligible, a refund link will appear in the order details page of your LS account.


Don’t suffer from Video Envy. If you see VIP Packages you prefer that are the same price or higher for your event,  E-Mail Exchange at: VIP@LiveatHenpfest.com  to exchange the Access Link you have.

One exchange per person, per event.

We can’t refund or exchange Live Feed Links for events that are less than 7 days away, and we can’t refund or exchange Live link Access Codes from resale purchases for Fan-to-Fan Resale events.

Some non-participating venues (and artists, teams, etc.) have a “no refunds or exchanges” policy. But if the event is close and you can’t make it, we’ll do everything we can to help. Contact us!

Refunds for Canceled Events

We’ll contact you and issue a refund automatically, including all fees (except UPS and fees on certain VIP, Full Access Pass on Yearly Live Stream Account’s purchases).

Refunds for Rescheduled Events

We’ll contact you with the new date and time ASAP. Can’t make it? Refunds are up to the artist, team, venue, or promoter – but we’ll do everything we can to help. Contact us!

*Exceptions to the Refund & Exchange Policy

Exceptions include VIP, Platinum, and other premium Links; resale Links; Lincs purchased with additional items or bundled products; Links later discounted.

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